Forethought logo

Lead Product Designer

Forethought 🇺🇸 San Francisco, California, United States of America

$170,000 - $210,000 Full-time Senior

The Lead Product Designer will spearhead various innovative projects, defining strategy and user experience vision through cross-functional alignment and conducting user research to craft end-to-end product journeys. They will also champion Design Thinking, facilitate workshops, and contribute to the design system's look, feel, and technical direction.

Responsibilities

  • Lead a variety of projects and initiatives, helping define strategy and user experience vision
  • Conduct user research, present research findings, and craft end-to-end product journeys and experiences
  • Champion Design Thinking, educate cross-functional teams, and facilitate design workshops and co-creation sessions
  • Communicate design direction and intent with user insights, design rationales, and frameworks
  • Collaborate cross-functionally and balance engineering, customer, and product tradeoffs with user needs

Requirements

  • Bachelor's or Master's degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design
  • 6+ years of professional experience in designing consumer or B2B or enterprise products
  • Excellent visual skills and craft
  • Proactive and resourceful self-starter who thrives in ambiguity and can make decisions with imperfect data
  • Exceptional creative problem-solving, initiative, and follow-through skills

Key Skills

Product design Design Thinking User research Cross-functional collaboration Communication Creative problem-solving Initiative Follow-through Visual design Craft Interaction design User experience Product vision Strategy User insights Design rationales Frameworks

About Forethought

Launched in 2018, Forethought offers the world’s most advanced AI agents for CX—enterprise-ready and built for every customer moment. Supporting billions of interactions for leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought AI agents think, act, and improve, delivering better customer experiences and over $1 billion in ROI for organizations to date. The company has raised $115M+ in funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures. G2 has recognized Forethought as a Mid-Market Leader and Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

BEFORE YOU APPLY

Make sure your resume makes it through AI screening
Most resumes get filtered by AI before a human sees them.

Scan your resume

Upload your resume

Never miss similar opportunities 🔔

Get notified when new product design jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.