The Senior Product Designer will lead the end-to-end user experience for the ITRS observability platform, focusing on enterprise-grade solutions like analytics dashboards, real-time alerting, and AI-driven insights for large clients. Key tasks include leading research, designing scalable interfaces, creating unified visualizations, and developing interaction models for agentic AI.
Responsibilities
- Lead user research, usability testing, and workflow discovery across dashboards, alerting, diagnostics, and AI-driven insights
- Design data-rich, scalable interfaces optimized for complex multi-environment deployments
- Create visualizations and workflows that unify metrics, logs, traces, and topology into a consolidated enterprise view
- Improve real-time alerting UX to support enterprise triage, cross-site incident correlation, and rapid response
- Develop interaction models for agentic AI within an enterprise operations context
Requirements
- Strong SaaS portfolio with case studies that show the problem, process, final design, business impact, and refined UI craft
- Deep experience in data analytics and visualisation
- 5+ years in product design or UX for SaaS or Fintech products
- Expert Figma skills and design-system experience
- Comfortable with user research, interviews, task analysis, and usability testing
- Excellent interaction and visual design
Benefits
- Health Insurance, Vision Plan, and Dental Cover for you and your dependants
- HSA & FSA
- Employee Assistance Programme
- Health Advocate, Talk Space, One Medical, Teladoc
- 401(k)
- Commuter benefits
- Remote Hybrid Working
- Enhanced Parental Leave
- Life and AD&D Insurance
- 20 Days Holiday + Public Holidays + 3 days paid volunteering leave
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
Key Skills
About Itrs
Real-time observability platform for financial services and regulated industries. AI-powered automation that prevents IT outages before they happen. ITRS is recognized in the 2025 Gartner® Magic Quadrant™ for Observability Platforms.
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