Digital Experience - Senior Product Designer

The Senior Product Designer will lead UX projects from discovery through delivery, ensuring design outcomes align with business goals and user needs, while also mentoring junior colleagues. Responsibilities include planning workshops, conducting user research, synthesizing insights, and producing key UX artifacts like personas and journey maps using tools such as Figma.

Responsibilities

• Lead UX projects from discovery to delivery, aligning design outcomes with business goals and user needs
• Take a strategic approach to stakeholder management and play a crucial role in shaping the overall user experience vision
• Plan and facilitate workshops to gather insights, define problems and shape design direction
• Conduct or guide user research (moderated/unmoderated), synthesise insights and translate them to influence design decisions
• Produce UX artefacts including personas, journey maps, IA, wireframes and prototypes using tools like Figma, Miro and Dovetail
• Collaborate with service designers, developers and client stakeholders to create seamless, end-to-end experiences
• Mentor midweight and junior UX designers and support the continued development of our design practice
• Contribute to project planning, timelines and delivery management with a focus on pragmatic, user-centred outcomes, proactively addressing potential challenges
• Present work clearly to clients, from heads of digital to senior stakeholders, to gain alignment and buy-in
• Drive the seamless handover of projects to development teams

Requirements

• Significant UX design experience across multiple sectors or complex digital projects
• Can lead UX on projects independently and strategically, while keeping close attention to detail
• Are confident managing stakeholders at all levels and communicating complex ideas clearly and persuasively
• Combine user-centred thinking with a strong grasp of business goals and technical constraints, pragmatically navigating the complexities of projects and stakeholder relationships
• Are comfortable leading conversations with clients, running workshops, and managing ambiguity
• Possess comprehensive knowledge of research methodologies and data analysis techniques and where best to deploy them
• Are skilled in interaction design, prototyping, IA and cross-platform experience design
• Are confident using Figma, Miro, Dovetail, Optimal Workshop and other modern UX tools/platforms
• Are skilled in writing clear, insightful reports and presenting work back to clients, including senior stakeholders
• Have a strong portfolio of projects that show your design thinking, process and impact

Key Skills