Senior Product Designer
Athena 🇦🇺 Sydney, New South Wales, Australia
The Senior Product Designer will design high-impact experiences across customer, broker, and internal teams, focusing on complex, regulated environments, particularly scaling loan origination. This hands-on role involves running discovery, prototyping, validating ideas, and partnering with engineering to ensure design intent is realized across the entire system.
Responsibilities
- Design across customer, broker, and internal experiences
- Apply human-centred design to direct customer experiences, broker facing tools, and internal workflows and processes
- Understand the broker journey and contribute to making Athena easy to work with
- Map end-to-end journeys to connect what customers and brokers see with what happens behind the scenes
- Explore problems from discovery to delivery
- Partner with engineers during delivery to ensure design intent is realised in production
- Create user flows, wireframes, and interactive prototypes to explore and communicate solutions
Requirements
- Proven end-to-end design experience - 5+ years' experience working in complex problem spaces
- Comfortable across contexts - designing for end customers, B2B users like brokers, and internal teams
- Systems aware - understanding how the pieces connect and great experiences aren't just screens, it's the entire system
- Artefact fluency - process maps, journey maps, service blueprints, system diagrams, wireframes, prototypes
- Clear communicator - articulating thinking clearly and concisely
- Future-focused, pragmatically grounded - delivering value incrementally along the way
- Visual sensibility - bringing UX intent to life with interfaces that are clear, usable, and delightful
- Collaborative to the core - working well within cross-functional teams
Benefits
- Inclusive, flexible and casual working environment
- Hybrid working with HQ Anchor Days in award-winning office space
- Wellbeing program to support your physical, mental, social and financial health
- Perks program with access to discounts on everyday expenses
- Fantastic team culture with monthly events
Key Skills
About Athena
The big banks are definitely having a lend… locking borrowers into a life sentence, charging them for sneezing, and giving 0% interest in treating customers like people. We know, we used to work for them. Enter Athena, the Game-Changing Goddess of Good Stuff. She spoke to us (well it was more of a roasting) and talked of a brighter future where people could be freed of their mortgage handcuffs. “It’s not about getting a home loan, it’s about getting rid of a £#!*ing home loan!” She was right. We did the sums, and worked out that without the big bank costs and complications, and by creating our own ground-breaking tech platform that enables us to bypass the banks to access new methods of funding, then we actually could slice a pretty huge chunk of time and money off the life of the loan. Finding a short-cut to financial freedom, Athena’s vision is now a reality. Now you can enjoy a home loan with a whole new level of service, speed and savings.
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