UI/UX Designer

The designer will create Mobile Care Companion (MCC) experiences across various platforms to support learning, engagement, triage, and action, focusing on designing end-to-end user journeys for content delivery, reminders, and assisted support. A key focus is designing high-quality triage experiences for user queries, ensuring quick and correct guidance, including escalation paths to medical staff.

Responsibilities

• Create MCC experiences across WA, IVRS, teletraining that support learning, engagement, triage, and action
• Design MCC's end-to-end user journeys across content delivery, reminders, prompts, and assisted support
• Design high-quality triage experiences for inbound user queries, ensuring users get the right help
• Create user flows, wireframes, prototypes, and interaction designs that are simple, accessible, and action-oriented
• Conduct or support usability testing and iterate based on user feedback and product data
• Collaborate with cross-functional teams to understand user needs, painpoints, and ship high-quality experiences

Requirements

• 4-7 years of experience in UX design for mobile applications or digital products
• Strong interaction design skills across user flows, wireframes, prototyping, and information architecture
• Ability to understand and map user needs and translate them into intuitive, user-friendly interactive workflows
• Proficiency with tools like Figma, Sketch, Adobe XD, or similar
• Experience designing for health, social impact, or caregiving contexts is preferred
• Experience using AI tools to iterate faster or analyse complex data is preferred
• Basic understanding of code/technical concepts and logic

Benefits

• Opportunity to work with a social impact organization
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Key Skills