UX Designer

The UX Designer will embed user-centered design principles across complex energy and infrastructure programs, leading the end-to-end UX process from discovery through to prototyping and validation. This involves conducting user research, creating artifacts like personas and journey maps, and translating insights into actionable design decisions.

Responsibilities

• Conduct user research including interviews, workshops, observation and usability testing
• Create user personas, journey maps and service blueprints to reflect behaviours and pain points
• Translate research findings into clear, actionable insights that shape delivery direction
• Plan and facilitate design sprints, iterative prototyping and validation activities
• Analyse usability results and feed improvements back into live programmes
• Support the definition and refinement of business and user requirements
• Promote adherence to accessibility standards, usability best practice and governance processes
• Contribute to the ongoing development of the organisation’s User Experience Framework
• Provide UX expertise across multiple projects and programmes

Requirements

• Proven experience as a UX Designer in complex organisational settings
• Strong understanding of UX methodologies across discovery, research and validation
• Experience running workshops, design sprints and usability testing
• Ability to produce high-quality UX artefacts such as personas, journey maps and service blueprints
• Proficiency in prototyping tools (e.g. Figma, Axure, Adobe XD or equivalent)
• Knowledge of accessibility standards and usability principles
• Excellent facilitation and stakeholder engagement skills
• A collaborative, inquisitive mindset with the confidence to challenge assumptions
• A structured, detail-oriented approach to documentation and governance

Benefits

• Competitive Salary
• Personalised Career Development
• Flexible working
• A Fantastic Benefits Package
• Diversity and Inclusion

Key Skills