The UX Designer will be responsible for shaping and owning the end-to-end customer experience across the company's digital ecosystem, focusing on creating a unified, human-centered journey for delegates, clients, and internal users. Key tasks involve designing across various platforms like registration, event apps, and websites to simplify flows, improve conversion, and foster meaningful connections.
Responsibilities
- Defining and designing the end-to-end delegate and visitor experience
- Creating cohesive and consistent UX across multiple products and touchpoints
- Leading UX thinking to simplify registration flows and improve conversion
- Designing personalisation strategies to enhance relevance for different audience groups
- Mapping customer journeys and service blueprints to identify pain points and opportunities
- Creating high-fidelity prototypes to validate concepts and communicate design intent
- Translating user needs, business goals, and technical constraints into intuitive experiences
- Collaborating with Product, Technology, Marketing, Operations, and Event teams
- Conducting user research, usability testing, and feedback sessions
Requirements
- Proven experience designing UX for complex digital products or platforms
- Strong understanding of user-centred design, journey mapping, and service design
- Experience designing across ecosystems rather than single products
- Ability to balance user needs with commercial and operational realities
- Comfortable working cross-functionally and influencing without authority
- Strong communication skills and the ability to explain design decisions clearly
- Proficiency with tools such as Figma, FigJam, Sketch, or similar
- A portfolio demonstrating end-to-end UX thinking and problem-solving
Key Skills
About Closerstill Media
At CloserStill, we strive to deliver the best. We’re on a mission to be the most dynamic B2B events and communities business in every market we serve – bringing people together to learn, connect and grow. Operating across six regions, our talented and diverse team powers over 200 market-leading events, publications and brands across Technology, Healthcare, Learning and HR, and Future Transport & Infrastructure. Every event we deliver is driven by a commitment to excellence and a deep understanding of the industries we serve. But what truly sets us apart is our people. Our culture thrives on the values of ownership, empathy, teamwork, integrity and determination. We’re committed to empowering every employee to shape their own path and make a meaningful impact. At CloserStill, we don’t just create events - we create opportunities, connections, and lasting impact.
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