Staff Product Designer, Fintech

This role involves leading the design vision for the end-to-end AI-first customer journey related to credits usage, purchasing, and billing, translating complex pricing mechanisms into intuitive experiences. The designer will prototype frequently to explore ideas, align stakeholders across Product, Engineering, and Fintech, and drive product strategy through visualization tools.

Responsibilities

• Lead the design vision for the full credits usage experience across discovery, configuration, usage, and support
• Prototype early and often—to explore, align, and de-risk ideas before they’re built
• Use prototypes as the primary tool for storytelling and strategy alignment across PM, Eng, and Fintech stakeholders
• Weave cohesive experiences across product surfaces, partnering closely across groups in Fintech and our internal stakeholders, core product and platform teams
• Apply deep systems thinking, consistency, scalability, and usability across internal systems and able to translate complexity into simplicity in end-user touchpoints
• Drive product strategy through journey mapping, service blueprints, and high-fidelity prototypes that show—not tell—the future experience
• Mentor designers across the org to elevate craft, designing with and for AI, prototyping maturity, and systems literacy
• Measure design impact through metrics tied to usage, adoption, revenue, and CSAT
• Advocate for both users and builders, ensuring HubSpot credits is approachable and cohesive, from purchase through billing

Requirements

• Experience designing complex SaaS or platform experiences, particularly in the monetization or financial systems space
• Led end-to-end experiences that cross multiple surfaces or product areas, ensuring connectivity and consistency are designed and upheld
• Expert in AI-first and interactive prototyping (Figma, Lovable, or code-based tools) and use prototypes to think through and communicate systems
• Systems thinker who naturally simplifies complex architectures into clear, connected experiences
• Thrive in ambiguous, cross-functional environments, and can operate independently to set direction
• Have both enterprise and consumer-grade design experience around billing and payments systems, CPQ and/or usage-based platforms

Benefits

• Cash compensation includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles
• Participation in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Overtime pay for eligible roles
• Comprehensive health benefits
• Flexible work environment
• Meeting-free days
• Generous time off policy
• Wellness programs

Key Skills