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Lead Product Designer

Topline Pro 🇺🇸 Boston, Massachusetts, United States of America

Onsite $175,000 - $195,000 Full-time Senior

The Lead Product Designer will design product experiences that help service professionals discover and succeed with Topline Pro’s ecosystem. They will collaborate with cross-functional teams to define strategy and deliver end-to-end flows that enhance adoption and retention.

Responsibilities

  • Design product experiences that help Pros discover, onboard, and succeed across Topline Pro’s ecosystem
  • Collaborate with partners to define strategy, shape roadmaps, and deliver end-to-end flows that increase adoption and retention
  • Use craft, curiosity, and customer insight to simplify complexity and guide Pros to value
  • Balance quick iteration with high-quality execution—contributing to both vision work and shippable UI
  • Elevate the work of others by giving clear, actionable feedback and helping grow a culture of design excellence

Requirements

  • 6+ years of experience in product design
  • Strong interaction design, craft excellence, and clear problem-solving across mobile and web
  • Demonstrated success designing for web and native mobile applications
  • A systems thinker who can map out complex flows yet sweat the details at every step
  • Experienced in driving measurable outcomes, not just output
  • Strong collaborator who brings clarity and energy to cross-functional work
  • Customer-first mindset, with the ability to interpret data and research into design decisions

Benefits

  • Competitive compensation package including base salary and equity
  • Full Medical, Dental, and Vision Health Coverage
  • Computer and workspace enhancements
  • Monthly stipend for mental and physical health
  • 401(k) plan (non-matching)
  • Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
  • Company-paid Wellhub membership for fitness and wellness
  • Dinner covered with Uber Eats + a stocked kitchen to keep you fueled

Key Skills

Product design Interaction design Craft excellence Problem-solving Web design Mobile design Systems thinking Collaboration Communication Customer-centric design Data interpretation Design systems Figma Adobe XD Sketch Prototyping User research Usability testing Design patterns Cross-functional collaboration

About Topline Pro

Topline Pro (formerly ProPhone) believes that home service pros and small businesses are the backbone of the economy and have gone too long without the right technologies. Topline Pro is a Generative AI platform enabling home service businesses to be easily discovered, trusted and booked, directly. The AI-driven interface rapidly and affordably creates a custom, SEO-optimized website along with a application to help sync content to and from local listings, put social media communications on autopilot and enable the business owner to easily get paid online.

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