Lead Product Designer - Digital CX
None đŹđ§ London, TW3 1DA, United Kingdom
The Lead Product Designer will inspire a team of designers to create intuitive, evidence-led experiences across web and app platforms while shaping design strategy aligned with business goals. They will partner across disciplines to ensure solutions meet user, business, and technical needs, driving innovation and owning delivery quality.
Responsibilities
- Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development
- Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps
- Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs
- Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences
- Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration
Requirements
- Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications
- Experience leading design teams across multiple workloads and complex initiatives
- Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries
- Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools to understand and improve journeys
- Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments
Benefits
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Key Skills
About None
Xylem is the global leader in advanced technologies, solutions and services that address the worldâs biggest water challenges. We enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used and returned to nature. At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you. #LetsSolveWater
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