Principal Product Designer - Loyalty & Credit (REMOTE)
Dick's Sporting Goods Remote (🇺🇸 United States of America)
Lead omni-channel experience design for the Loyalty & Credit Squad, shaping the full lifecycle of customer engagement. Collaborate with business, product, and engineering teams to translate insights into effective member experiences.
Responsibilities
- Leading design efforts for complex initiatives
- Enabling the delivery of product experiences rooted in human-centered principles
- Providing oversight in the organization and delivery of high-quality products
- Focusing on omni-channel considerations across the end-to-end experience
- Working alongside the Experience Lead to ensure comprehensive journey documentation
- Expanding teammate understanding and application of human-centered design
- Guiding teammates on how to avoid extensive research practices through design maturity
Requirements
- Advanced understanding of product design
- Experience with service design and/or experience design
- Understanding of human-centered design practices
- Success in defining cohesive research and design strategies
- Effective written and verbal communication skills
- Ability to influence cross-functional teams and senior leadership stakeholders
Benefits
- Competitive total rewards package
- Incentive, equity, and benefits
- Generous suite of benefits
- Opportunities for personal growth and development
Key Skills
About Dick's Sporting Goods
YOU LIVE AND BREATHE SPORTS. SO DO WE. In work and in life. On the field, the court or the ice. Nothing wins like a commitment to excellence; to your team and your goals. At DICK’S Sporting Goods, it’s this kind of thinking that inspires our mission. Our culture is the result of people who give their all and always have their head in the game. People who are Passionate, Committed, Skilled and Driven to help athletes – and one another – achieve their personal best. That includes sharing our success to fund local teams, coaches and mentors. Sports can shape who we are and who we’re becoming. They can build character, transform communities and change lives. Our recognition of the power of sports creates a sense of purpose that empowers us to perform at the highest level for the athletes and communities we serve. If you love sports as much as we do, join us now. Opportunities exist at our 800+ Retail Stores, 5 Distribution Centers, and Corporate/Customer Support Center in Pittsburgh.
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