Senior UX Designer
Utility Warehouse Remote (🇬🇧 London, United Kingdom)
You will lead the end-to-end experience across digital and offline touch points, ensuring consistency through design patterns and frameworks. Additionally, you will coach teams to think beyond individual products and embed service design as a strategic capability.
Responsibilities
- Lead the end-to-end experience across digital and offline touch points, creating consistency at scale through clear design patterns, frameworks and standards
- Drive adoption of a unified design language, enable collaboration, and support designers in your team
- Coach teams to think beyond individual products, embed service design as a lasting capability, and help shift design from a reactive function to a strategic partner
- Strategy & Leadership: Drive Goals, Autonomy, and Influence
- Advanced Research & Craft: Complex Research, Visual Excellence, and Holistic Design
- Mentorship & Culture: Mentorship, Communication, and Process Improvement
Requirements
- Technical Mastery: 3yrs+ experience UX/ Product Designer with a solid understanding of full-cycle user-centred design (Research, UX & UI)
- Best-in-class design, wireframe (low and high fidelity) and prototyping skills
- Demonstrable experience of applying a range or research methodologies to drive reliable insights
- Experience of leading design across complex user flows and multi-platform experiences
- Understands, assesses against and can explain WCAG guidelines & a11y consideration
Benefits
- An industry-benchmarked salary
- Share Options and Save as You Earn scheme
- Flexible working — remote-first with access to hot desks across the UK and a central London hub
- Work-from-anywhere policy for up to 2 weeks per year
- Discounts on our services and a free Cashback Card
- Matched-contribution pension scheme and life assurance up to 4x salary
- Family-friendly policies designed to help you and your family thrive
Key Skills
About Utility Warehouse
We’re a community of over a million good-hearted go-getters who believe there’s a better way to do home services. And we’ve been helping people save time and money while running their homes for over 20 years. We bundle essential services like energy, broadband, mobile and insurance into one simple monthly bill. But what really sets us apart is how we do it: with a nationwide network of local, friendly Partners who recommend UW to their friends, family and communities. So you could say we’re both in your corner, and just around the corner. For both employees and Partners, that means being part of something with real purpose. Whether you work in product, tech, marketing or customer service, every single person plays a part in supporting a business built on people helping people.
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