Senior Staff Product Designer

The Senior Staff Product Designer will identify, propose, and lead various design projects while ensuring consistent user experiences across ServiceTitan's product lineup. This role involves managing the balance between business requirements, customer needs, and innovative design concepts.

Responsibilities

• Actively seek out challenging company-wide opportunities and contribute to bringing clarity and insights to these complex issues
• Develop deep expertise across the entire platform
• Take responsibility for specific design-driven projects that you proactively pursue
• Collaborate with the VP of Design to identify areas of work where your guidance and expertise are essential for achieving customer-focused success
• Work with Product owners and developers to create clear and compelling interfaces which meet the requirements of the user story
• Quickly prototype solutions to visual and interaction problems, create and "sell" North Star Projects
• Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes
• Validate product ideas through experimental design and research approaches
• Help your teams and the entire company develop empathy for our users and advocate for our users’ needs
• Innovate and establish enduring, replicable patterns and systems that set new benchmarks for interaction within the company
• Collaborate with the entire design organization to ensure that the quality of craftsmanship and our design methodologies meet the high standards expected by our business and customers
• Work closely alongside the VP of Design and the Design Leadership Team to execute and shape the continuous development of the Design strategy
• Influence the Product strategies across our company in the process
• Collaborate closely with the R&D Leadership Team and General Managers (GMs)
• Be the champion of new and up and coming design, innovation and interactive trends
• Help choose new tools and processes for the team
• Be an active mentor for designers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team

Requirements

• Experience designing a modern SaaS or enterprise platform or one comparable
• Demonstrated portfolio of shipping amazing customer experiences that have made a significant impact on business and customer metrics
• A love for solving complex product problems with simple design solutions
• Exceptional interaction and visual design skills
• Deep organization and execution capabilities, especially in areas of influence and collaboration with multiple stakeholder groups
• A passion for solving core product problems while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
• Experience collaborating with other designers to build a cohesive product
• Excellent communication and storytelling skills

Key Skills

• Agile development
• Design thinking
• User research
• User-centered design
• Interaction design
• Visual design
• Prototyping
• Wireframing
• User testing
• High-fidelity visuals
• Communication skills
• Storytelling skills
• Leadership skills
• Mentoring skills
• Collaboration skills
• Design systems
• Figma
• Adobe XD
• Sketch
• InVision
• Design leadership
• Product design
• SaaS product design
• Enterprise software design
• User experience design
• Information architecture
• Interaction design
• Data-informed design
• Experimentation
• A/B testing
• Usability testing
• Design metrics
• Customer metrics
• Business metrics

Benefits

• Flextime, recognition, and support for autonomous work
• Holistic health and wellness benefits
• Support for Titans at all stages of life
• Diversity and Inclusion
• Compensation package including base salary, annual bonus, equity, and a holistic suite of benefits