Conversational UX Designer - Onshore

The role involves designing end-to-end conversational experiences, including dialog flows, scripts, and responses, while crafting natural language aligned with brand tone. Responsibilities also include conducting user research, testing designs, and collaborating with Product, Engineering, and AI/NLP teams to ensure technical feasibility.

Responsibilities

• Design end-to-end conversational experiences
• Craft natural, human-like conversational language aligned with brand tone
• Develop decision trees, multi-turn flows, error handling, contextual prompts, and fallback logic
• Optimize conversations for clarity, efficiency, and user satisfaction

Requirements

• 3-5 years of experience in UX writing, conversation design, content design, or interaction design
• Hands-on experience creating conversational flows for chatbots, virtual assistants, or voice apps
• Strong writing skills with an ability to craft clear, concise, and natural-sounding dialogue
• Experience with tools such as Figma, Miro, Dialogflow, Rasa, Lex, Voiceflow, or similar platforms
• Understanding of NLP/NLU concepts, intents/entities, and user behavior

Key Skills

• Conversational design
• UX writing
• Content design
• Interaction design
• Chatbots
• Virtual assistants
• Voice apps
• Figma
• Miro
• Dialogflow
• Rasa
• Lex
• Voiceflow
• NLP/NLU concepts
• Intents/entities
• User behavior
• Strong writing skills
• Communication skills
• Collaboration
• Time management
• Organization

Benefits

• Medical, vision, and dental benefits
• 401k retirement plan
• Variable pay/incentives
• Paid time off
• Paid holidays