Product Designer - Contact Center
Zoom đşđ¸ San Jose, California, United States of America
The role involves contributing to design initiatives that enhance customer experiences and tackling complex design challenges using user-centered principles. Collaboration with cross-functional teams and conducting user research are also key aspects of the position.
Responsibilities
- Contributing to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions
- Tackling complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design
- Working independently or in collaboration with others to define problems, validate hypotheses, and deliver high-quality design solutions across platforms
- Collaborating closely with cross-functional partners in Product, Engineering, and Research to ensure thoughtful implementation and cohesive user experiences
- Creating and maintaining clear, comprehensive design documentation that communicates design intent and supports development
- Conducting and supporting user research activitiesâsuch as usability testing, journey mapping, and stakeholder interviewsâto uncover insights and inform design decisions
- Providing feedback and informal mentorship to junior designers, fostering a culture of growth and collaboration
- Raising potential design or user experience risks to design leads or product partners, and contributing to discussions with thoughtful solutions
Requirements
- Have 5+ years of experience designing intuitive, user-centered digital experiences that solve complex challenges and elevate customer satisfaction across multiple platforms
- Hold a bachelor's degree in Design, HCI, or a related field, or equivalent practical experience
- Contribute to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions
- Address complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design
- Collaborate independently or with others to define problems, validate hypotheses, and deliver high-quality design solutions
- Collaborate closely with cross-functional partners to ensure thoughtful implementation and cohesive user experiences
- Provide informal mentorship to junior designers
- Identify potential design or user experience risks to leads or product partners and contribute to discussions
- Conduct or support user research activities such as usability testing and journey mapping to inform design decisions
Key Skills
- User-centered design principles
- Interaction design
- Visual design
- User research
- Usability testing
- Journey mapping
- Stakeholder interviews
- Design documentation
- Cross-functional collaboration
- Communication
- Mentorship
- Problem-solving
- Design thinking
- UX design
- UI design
- Figma
- Adobe XD
- Sketch
- InVision
- Design systems
- Agile methodology
- Scrum
- Lean UX
- Service design
- Systems thinking
- Emotional intelligence
- Leadership
- Time management
- Organization
- Prioritization
Benefits
- Base salary and/or OTE listed
- Bonus
- Equity value
- Location-based compensation structure
- Benefits program that offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways
About Zoom
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers ââ all on the Zoom AI-first work platform you know and love. đ Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the worldâs best video product for the enterprise, but we didnât stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, Contact Center and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctorâs offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solv
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