Senior Product Designer (Reviews and core)
Trustpilot 🇬🇧 City of Edinburgh, Scotland, United Kingdom
The role involves leading design strategy and execution for high-impact features, taking ownership from problem framing through delivery, and optimizing user experiences, including leveraging AI-powered features for tools like inboxes. This person will also partner closely with cross-functional teams to shape product strategy and drive contributions to the design system.
Responsibilities
- Lead the design strategy and execution for complex, high-impact features, taking full ownership from initial problem framing through to delivery
- Design and optimise user experiences, leveraging AI-powered features for tools like inboxes and communication experiences to help businesses manage their reviews efficiently
- Create well-crafted design proposals that communicate rationale, align stakeholders, and help to clarify scope
- Partner closely with cross-functional teams, including Product Managers, Engineers, and Researchers, using your influence to shape product strategy and execution
- Conduct user research and usability testing to validate design decisions and ensure user needs are at the forefront of every solution
- Drive contributions to our design system, building scalable patterns and robust documentation that empower the entire team
Requirements
- Extensive experience designing within a SaaS product environment
- Proven experience designing for high-traffic B2B communication surfaces, such as inboxes, and optimising complex user flows within them
- A robust foundation in design principles and theory
- Skilled in both communication and storytelling skills
- Extensive experience actively contributing to and evolving robust design systems within complex engineering environments
- Proficiency with Figma and other industry-standard design and prototyping tools
- Familiarity with front-end implementation practices, comprehensive knowledge of accessibility compliance, and significant experience collaborating with engineers in Agile workflows
Key Skills
- Design principles
- Design theory
- Communication skills
- Storytelling skills
- Design systems
- Figma
- Prototyping tools
- Front-end implementation practices
- Accessibility compliance
- Agile workflows
- Cross-functional collaboration
- User research
- Usability testing
- User experience
- User interface
- Interaction design
- Information architecture
- Wireframing
- Prototyping
- AI-powered features
- SaaS product environment
- B2B communication surfaces
- Complex user flows
- Scalable patterns
- Robust documentation
- Product strategy
- Product management
- Engineering
- Research
Benefits
- A range of flexible working options
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7 Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
About Trustpilot
Welcome to our LinkedIn 👋! We’re so happy you’re here. Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Interested in learning more about our available job opportunities? Find out more here: business.trustpilot.com/jobs At Trustpilot, trust and transparency are at the heart of what we do, and we strive to reflect that in all of our interactions - social
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