Lead UX Researcher

Define and own the long-term research roadmap for the B2B Vendor ecosystem while leading complex foundational and generative research. Partner closely with Product, Design, and Engineering leadership to integrate user evidence into early-stage roadmap planning.

Responsibilities

• Define and own the long-term research roadmap for our B2B Vendor ecosystem, identifying key opportunities to enhance the partner experience and inform product strategy
• Lead complex foundational and generative research to uncover the workflows and business motivations of our professional vendor community
• Partner closely with Product, Design, and Engineering leadership to integrate user evidence into early-stage roadmap planning and high-level decision-making
• Transform complex data into compelling, actionable narratives that align stakeholder efforts with core business objectives
• Serve as an advocate for the vendor voice while coaching and mentoring other researchers to ensure a high bar for quality and rigor across the team

Requirements

• A Bachelor's, Master's, or PHD in Social Science, Neural Science, Human Factors, Cognitive Psychology, or other fields emphasizing human behavior
• 6+ years of experience designing and executing qualitative and quantitative research plans across methods in the consumer product space
• Strength with both quantitative and qualitative methods
• Experience conducting UX research in B2B contexts
• Experience answering meaningful and impactful product questions using research and advanced measurement techniques
• Experience managing projects involving cross-functional teams
• Detail-oriented and self-motivated to work independently on a variety of tasks
• Excellent interpersonal, communication, and collaboration skills with a knack for storytelling

Key Skills

• UX research
• Qualitative and quantitative research methods
• User-centered design
• Cross-functional collaboration
• Project management
• Stakeholder management
• Communication and storytelling
• Data analysis
• Design thinking
• Human-computer interaction
• Social science
• Neural science
• Human factors
• Cognitive psychology
• B2B research
• Consumer product research
• Advanced measurement techniques
• Leadership
• Mentoring
• Time management
• Organization
• Attention to detail

Benefits

• Flexible vacation
• Generous parental leave
• Prioritized initiatives that support the growth, development, and happiness of our people
• Holistic offerings to support our employees, including mental wellbeing, physical health, and financial planning