As a Junior UX Designer, you will improve customer experiences across Trainlineās products and create tech-enabled solutions that enhance the traveller journey. You will collaborate with various teams and contribute to the design process from discovery to delivery.
Responsibilities
- Join a team focused on improving customer experiences across Trainlineās products
- Leverage emerging technologies to anticipate traveller needs and deliver timely support
- Balance great customer experiences with an awareness of how design choices can influence key business metrics
- Work closely with Product, Research, Data, and Engineering teams
- Collaborate with fellow designers to shape a seamless, end-to-end travel experience
- Contribute to Trainlineās overall strategy
Requirements
- Communication and storytelling skills
- Solid UX thinking as well as UI visuals
- Understand how to use data and customer insights to validate ideas and drive positive customer behaviour
- Awareness of data-informed experimentation principles such as A/B or multivariate testing
- Hands-on, action-oriented approach to solving creative challenges
- A self-starter mentality with strong collaboration skills
- Proficiency in Figma for day-to-day design work
Key Skills
- UX design
- UI design
- Figma
- Data analysis
- Customer insights
- Experimentation principles
- Collaboration
- Communication
- Storytelling
- Emerging technologies
- AI
- Machine learning
- Large language models
- Design systems
- User research
- Usability testing
- Wireframing
- Prototyping
Benefits
- Private healthcare & dental insurance
- Generous work from abroad policy
- 2-for-1 share purchase plans
- EV Scheme to reduce carbon emissions
- Extra festive time off
- Excellent family-friendly benefits
- Career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days
About Trainline
Trainline is proud to be Europe's leading rail and coach platform - a tech company with a mission to make train travel as smooth as possible to allow travellers to make greener travel choices. We bring together millions of routes, fares and journey times from more than 270 rail and coach carriers across 45 countries in Europe and beyond. That's Ā£5.9 billion in ticket sales annually, and +125 million visits to our apps and websites each month from users seamlessly booking and managing their journeys through our website or mobile app and via our B2B partner channels. We offer our customers the best price for their journey and smart, real-time travel information on the go. Our smart technology and data-driven features help our customers to stay one step ahead. We aim to make rail and coach travel easier and more accessible. The environment is fundamental to our purpose - through our technology, and data, we make rail travel easier, inspiring people to make travel choices that are bet
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