Senior UX Designer – HRSD Knowledge Base (ServiceNow)
Co-worker Technology 🇸🇪 Stockholm Municipality, Stockholm County, Sweden
The Senior UX Designer will transform the ServiceNow HRSD Knowledge Base into a self-service experience, focusing on intuitive information architecture and efficient search. They will also define the knowledge base architecture to support automation and AI integration.
Responsibilities
- Apply UX best practices to structure content for intuitive self-service journeys
- Design and maintain a scalable knowledge architecture optimised for AI and automation
- Collaborate with HR subject-matter experts, ServiceNow developers, and the AI enablement team
Requirements
- Strong experience with ServiceNow HRSD or similar HR platforms
- Strong UX designing, writing, information architecture, and content strategy skills
- Familiarity with knowledge management, AI-driven search, or chatbot integration
Key Skills
- UX design
- ServiceNow HRSD
- Knowledge management
- AI-driven search
- Chatbot integration
- Information architecture
- Content strategy
- Collaboration
- Communication
About Co-worker Technology
We deliver tech specialists through a structured, search-driven methodology - quickly, accurately, and globally - for permanent hires and consulting engagements. With corporate entities in Sweden, Finland, and India, we support clients with flexible and cost-effective talent solutions, including remote and on-site delivery through our Indian subsidiary. Our global talent network spans production, advanced R&D, and IT, covering areas such as Autonomous Systems & AD/ADAS, R&D, Industrial Automation, Energy Systems, Mechanical Engineering, Digital Platforms & Data, and IT environments. We offer scalable services including Recruitment Support, Consulting Services (on-site, hybrid, and remote), Try & Hire, Employer of Record (E.O.R.) support, and cost-effective Remote IT solutions - enabling companies to access qualified tech specialists worldwide with rapid onboarding and full compliance.
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