Senior UX Designer – HRSD Knowledge Base (ServiceNow)
Nexer Group Remote (🇨🇿 Prague, Hlavní město Praha, Czech Republic)
The Senior UX Designer will be responsible for applying UX best practices to structure content for intuitive self-service employee journeys and designing a scalable knowledge architecture optimized for AI, automation, and chatbot enablement. This role involves close collaboration with HR subject-matter experts, ServiceNow developers, and the AI enablement team while establishing governance frameworks and content guidelines.
Responsibilities
- Apply UX best practices to structure content for intuitive self-service employee journeys
- Design and maintain a scalable knowledge architecture optimised for AI, automation, and chatbot enablement
- Closely collaborate with HR subject-matter experts, ServiceNow developers, and the AI enablement team
- Establish governance frameworks, templates, and content creation guidelines
- Act as the lead UX voice influencing senior stakeholders and guiding the organisation’s UX maturity
Requirements
- Experienced Senior UX Designer with a strong background in information architecture and content strategy
- Hands-on experience with ServiceNow HRSD or similar enterprise HR solutions
- Skilled in UX writing, navigation design, content structuring, and scalable IA
- Familiarity with knowledge management, AI search optimisation, and chatbot design
- Strong communicator able to influence senior leaders and drive UX decisions
Key Skills
- UX design
- Information architecture
- Content strategy
- ServiceNow HRSD
- Knowledge management
- AI search optimisation
- Chatbot design
- UX writing
- Navigation design
- Content structuring
- Scalable IA
- Communication
- Leadership
- Collaboration
- Agile methodology
- Design thinking
- User-centered design
Benefits
- Great benefits from day one
- Opportunity to work with world-renowned brands
- Collaborative and innovative work environment
About Nexer Group
With extensive industry knowledge and experienced consultants, we deliver, develop and manage Microsoft 365 and Dynamics applications in a way that supports your way of working and gives you the right information, at the right time. We work with both the new, cloud-based app suite Dynamics 365, and with previous versions of Microsoft Dynamics. We help you gain a better insight into your business and become more productive and efficient. https://nexergroup.com/about-us/our-business-areas/ba-enterprise-applications/
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