Product Designer, Core Rider
Lyft 🇺🇸 New York, New York, United States of America
Lead the design of rider experiences within the Lyft app, focusing on rider conversion, retention, and service excellence. Collaborate with cross-functional teams to identify friction points and design intuitive solutions that enhance the rider experience.
Responsibilities
- Lead the conceptualization and design of rider experiences and across the Lyft rider experience
- Develop deep empathy for undiscovered user needs through immersive research, trend analysis, and intuitive market sensing to inform breakthrough experiences
- Quickly generate, test, and iterate on multiple concepts simultaneously, embracing calculated risks and learning from both successes and failures
- Anticipate market shifts before they happen and proactively design solutions that position Lyft ahead of emerging trends and behaviors
- Rally product managers, engineers, researchers, and executives around ambitious visions, inspiring teams to pursue transformative opportunities
- Pivot gracefully between strategic thinking and hands-on delivery as conditions evolve, demonstrating flexibility without compromising quality
- Connect design decisions directly to business outcomes, with a keen understanding of how your work drives key metrics and unlocks new revenue streams
Requirements
- 6+ years of experience working in UX, UI, HCI related field with experience working on web and mobile design
- Experience working with a lean team of Engineers, Product Managers and Program Managers
- Experience designing innovative products for desktop and mobile
- Excellent oral and written communication skills
- Experience with user research methods and analysis
- Expertise with Figma and other prototyping tools
- Excellence in design craft
- Ability to work with a low-ego, highly collaborative, cross-functional team
Key Skills
- Product design
- UX design
- Human-centered design
- Rider experience
- Conversion
- Retention
- Service excellence
- Web design
- Mobile design
- User research
- Analysis
- Figma
- Prototyping
- Design craft
- Collaboration
- Communication
- Strategy
- Market analysis
- Trend analysis
- Design systems
- Cross-functional teamwork
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave
- Subsidized commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
About Lyft
Whether it’s an everyday commute or a journey that changes everything, Lyft is driven by our purpose: to serve and connect. In 2012, Lyft was founded as one of the first ridesharing communities in the United States. Now, millions of drivers have chosen to earn on billions of rides. Lyft offers rideshare, bikes, and scooters all in one app — for a more connected world, with transportation for everyone.
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