As a Senior UX Designer, you will engage in the full co-creative design process, working with stakeholders to define problems and deliver solutions. You will conduct user research and translate insights into actionable design solutions to enhance customer and employee experiences.
Responsibilities
- Inform our strategy and innovation efforts by bringing data on customer and business needs through qualitative and quantitative research
- Translate research insights into actionable design solutions
- Produce CX/UX artifacts such as wireframes, service blueprints and process maps, and customer journeys to create a shared understanding of the experience across business areas
- Conduct user research: interviews with customers and stakeholders, focus groups, usability testing, shopping behavior studies, etc.
- Contribute to a series of co-creation workshops to engage stakeholders and customers in designing customer-centric processes
- Develop wireframes, visual assets, and reports to communicate ideas, secure stakeholder buy-in and inspire teams at all levels
- Build prototypes to test and validate refinement solutions
- Collaborate with product owners and business analysts to support initiative rollout through experimentation, testing, and iteration based on learnings
Requirements
- A minimum of 10 years' experience in service design, design strategy, experience design, or user experience
- An analytical, curious, and creative mindset
- The ability to be proactive, work autonomously, and navigate ambiguity
- Strong listening skills; an effective communicator, engaging presenter, and compelling storyteller
- Ease in interacting at all levels of the organization, from peers to senior leadership
- A robust portfolio demonstrating your process for delivering user-centered design solutions
- Experience with usability and user-centered design practices and creative design
- Experience in facilitation, design research, and strategy
- A team player who thrives in a collaborative environment and can give and receive constructive feedback
- Experience with design tools (Figma, Sketch, Axure, InVision, Adobe Creative Suite, etc.)
- Bilingualism (French and English) - Need to interact on a regular basis with colleagues across the country
Key Skills
- UX design
- User research
- Facilitation
- Design strategy
- Service design
- Experience design
- Usability testing
- Wireframing
- Prototyping
- Design systems
- Figma
- Sketch
- Axure
- InVision
- Adobe Creative Suite
- Collaboration
- Communication
- Storytelling
- Leadership
- Mentoring
- Cross-functional collaboration
- French and English language skills
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target, based on the base salary, with a potential payout of up to double the target
- Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares
- Pension offerings provide flexibility and long-term security for our employees beyond their careers
About Intact Fc
Intact is a leading insurance company in Canada, committed to providing support, opportunities, and performance-led financial rewards to its employees.
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