Lead Product Designer, Growth (USA Only - 100% Remote)
Close Remote (🇺🇸 United States of America)
Design experiences that shape the future of growth at Close, owning critical surfaces across the customer journey. Partner with cross-functional teams to create industry-leading experiences that leverage AI and ensure cohesive, customer-centered designs.
Responsibilities
- Design experiences that shape the future of growth at Close
- Partner with cross-functional teams to identify and design for high-impact opportunities across the customer journey
- Lead UX strategy and design for growth initiatives – including onboarding flows, A/B tests, pricing and packaging experiments, and retention touchpoints
- Create AI-powered experiences that reduce friction and accelerate time-to-value
- Translate insights from research and data into clear hypotheses, prototypes, and design recommendations
- Move quickly from concept to production-ready designs, shipping multiple iterations per week
- Ensure cohesive, customer-centered experiences
- Champion user needs while balancing business objectives and technical constraints
- Maintain exceptional attention to detail and pixel-perfect execution while working at speed
- Rapidly prototype new concepts – show don't tell
- Drive consensus across stakeholders and present work confidently to senior leadership
Requirements
- 7-10 years experience in product design, UX strategy, or experience design
- Proven experience working on a Product Growth team, ideally in B2B SaaS with deep familiarity with growth methods including A/B testing, funnel optimization, experimentation frameworks, retention design, and monetization flows
- A portfolio demonstrating exceptional craft with obsessive attention to detail and measurable impact on growth metrics
- Strong Figma skills and experience with design systems
- Very strong UX skills and ability to synthesize user feedback into meaningful insights
- Strong ideation and prototyping abilities – you make ideas tangible quickly
- The ability to create sophisticated, scalable solutions across platforms
- Deep understanding of human-centered design principles
- Comfort designing with data – understanding metrics like conversion rates, activation rates, time-to-value, and retention
Key Skills
- Product design
- UX strategy
- Experience design
- Figma
- Design systems
- UX skills
- User feedback
- Ideation
- Prototyping
- Human-centered design principles
- Data-driven design
- Conversion rates
- Activation rates
- Time-to-value
- Retention
- Cross-functional collaboration
- Communication
- Storytelling
- Leadership
- Mentoring
- AI-powered experiences
- A/B testing
- Funnel optimization
- Experimentation frameworks
- Retention design
- Monetization flows
Benefits
- Competitive compensation including an organization-wide goal-based bonus
- Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break
- Paid Parental Leave for primary and secondary caregivers
- Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
- Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options
- 401(k): Up to 6% contribution match, 100% vested
About Close
Close is a sales platform built to help small businesses grow faster. We combine the power of a CRM with built-in communication, automation, coaching, and reporting tools to help teams quickly manage, work, and win more deals in less time. Every deal, dollar, and day counts for small businesses, so our platform prioritizes speed and ease of use above all else. We're a bootstrapped, profitable, 100% remote, 100+ person team of thoughtful individuals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again. Our values: 🏡 Build a house you want to live in 🚫 No BS 🤝 Invest in each other 💪 Discipline equals freedom 🥇 Strive for greatness How we work together: – Productivity, Quality, & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. – Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to
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