Senior Product Designer, Delivery & Fulfillment (Remote)
Ezcater, Inc đşđ¸ Boston, Massachusetts, United States of America
Shape product outcomes across Delivery & Fulfillment by defining problem spaces and leading discovery efforts. Collaborate with various teams to improve the delivery and fulfillment experience through design and data-driven decisions.
Responsibilities
- Shape product outcomes across Delivery & Fulfillment
- Define and refine problem spaces with Product and Ops partners, framing work around clear customer, partner, and business outcomes
- Lead discovery thatâs grounded in the field by partnering with Ops, Support, and Research to understand the realities of delivery and fulfillment
- Design for multiple users and surfaces at once by creating experiences that work across customer-facing surfaces, partner tools, internal tooling, and driver flows
- Raise the bar on interaction, systems, and visual design by using Figma to craft user flows, wireframes, high-fidelity mockups, and prototypes
Requirements
- 5+ years of experience as a product designer, user experience designer, interaction designer, or similar role
- Experience designing for complex, multi-step journeys, ideally in areas like logistics, delivery, fulfillment, operations tools, or multi-sided marketplaces
- A track record of shaping what teams work on, not just how it looks, helping pods move from shipping tickets to solving clearly framed problems with measurable outcomes
- Comfort working closely with Operations, Support, and other non-tech partners, and translating their frontline context into product strategy and design decisions
- Proficiency in Figma, FigJam (or similar collaboration tools), and prototyping tools
Key Skills
- Product design
- User experience design
- Interaction design
- Visual design
- Systems design
- Figma
- FigJam
- Prototyping tools
- Collaboration
- Communication
- Problem-framing
- Problem-solving
- User research
- Data analysis
- Design systems
- Accessibility
- Inclusive design
Benefits
- Market competitive salary
- Stock options
- 12 paid holidays
- Flexible PTO
- 401K with ezCater match
- Health/dental/FSA
- Long-term disability insurance
- Mental health and family planning resources
- Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
About Ezcater, Inc
ezCater is the #1 food tech platform for workplaces in the US. We make it easy for any organization to manage its food needs and order from over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com
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