UX Researcher - 6 months contract
Swissquote đ¨đ 1196 Gland, Switzerland
The UX Researcher will plan and execute research initiatives that shape Swissquote's products across various domains. They will collaborate with cross-functional teams to deliver actionable insights and support product strategy.
Responsibilities
- Plan and execute research across discovery and evaluation (interviews, usability studies, field studies, surveys, tree/card tests), matching method to decision and timeline
- Deliver clear, actionable insights: synthesize evidence into concise narratives, opportunity areas, and prioritized recommendations; ensure findings land with the right stakeholders
- Measure experience & impact: define success metrics (e.g., task success, SUS/UMUX-Lite, time-on-task, adoption/retention), partner with Product/Design to track changes after launch
- Champion inclusive design: recruit diverse participants; consider accessibility and different levels of financial literacy; surface risks and ethical considerations
- Support product strategy: map journeys, uncover unmet needs, inform prioritization, and de-risk big bets with lean experiments
- Maintain ResearchOps: manage panel/screeners, consent and privacy, study templates, and a tidy repository so others can self-serve
- Partner across teams: co-create with PRM/Design/Eng, present in reviews, and facilitate workshops that move decisions forward
Requirements
- 3â6 years hands-on UX research in product teams (fintech or other complex domains a plus)
- Mixed-methods fluency: qualitative depth and practical quantitative skills (survey design, basic stats, confidence intervals, practical sample sizing)
- Great communicator: turns complexity into simple stories; comfortable presenting to senior stakeholders in English
- Evidence-driven with a bias to action: knows when "just-enough" research is enough and when rigor is required
- Ethical and compliant: sound judgment on consent, privacy, and data handling in a regulated environment
- Tooling familiarity: user-research platforms (e.g., Maze), survey tools, analytics basics, Figma, and repository tools
Key Skills
- UX research methods
- Qualitative and quantitative research methods
- Communication skills
- Analytical skills
- Tooling familiarity: user-research platforms, survey tools, analytics basics, Figma, and repository tools
About Swissquote
We are Switzerlandâs leader in digital banking and offer our clients innovative and state-of-the-art solutions to meet their investment needs. Headquartered in Geneva, Switzerland, we have additional offices in Zurich, Luxembourg, London, Cyprus, Dubai, Hong Kong, Malta, Singapore, Bucharest, and South Africa. Swissquote Group Holding Ltd has been listed on the SIX Swiss Exchange (symbol: SQN) since May 2000 and is regulated by the Swiss Financial Market Supervisory Authority (FINMA). As well as various online trading products â including stocks, bonds, funds derivative products, and cryptocurrencies â Swissquote also provides Forex, automated solutions, and mortgage services. Today, we are proud to deliver our services to + 1 million clients with access to more than 60 stock exchanges worldwide and can trade over 3 million products through performant and secure platforms. Swissquote is the marketing brand for the activities of Swissquote Bank Ltd (Switzerland) regulated by
BEFORE YOU APPLY
Make sure your resume makes it through AI screening Most resumes get filtered by AI before a human sees them.
Scan your resume
Drag your resume here
or click to upload
(PDF only, max 20MB)
Upload your resume
Never miss similar opportunities đ
Get notified when new ux research jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.