Lead critical research efforts and conduct multi-phase, mixed-method studies to deepen understanding of user experience. Collaborate with cross-functional teams to inform decision-making and shape support initiatives.
Responsibilities
- Lead critical research efforts and conduct multi-phase, mixed-method studies
- Lead data investigations of Stripe's Support CSAT data
- Complete research studies across the entire support ecosystem
- Prioritize research needs and approaches across work streams
- Work in a highly collaborative fashion as a partner to business leads, product managers, designers, and engineers
Requirements
- 5+ years relevant user research experience working on customer experience, longitudinal research, or service design research
- Desire to do hands-on research and work on an early-stage team
- Ability to conduct complex research at scale and demonstrate the use of a variety of research methods
Key Skills
- UX research
- User-centered design
- Qualitative research methods
- Quantitative research methods
- Data analysis
- Communication
About Stripe
Stripe builds programmable financial services. Millions of companiesāfrom the worldās largest enterprises to the most ambitious startupsāuse Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.
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