Senior UX Designer

As a Senior UX Designer, you will lead the design process for features from discovery through delivery, creating intuitive experiences for client self-service and related workflows. You will champion user insights, facilitate alignment among stakeholders, and apply design system principles to ensure consistency and quality.

Responsibilities

• Own the Design Process: leading end-to-end UX for features from discovery through ideation and delivery
• Design Intuitive Experiences: creating and enhancing solutions for client self-service, knowledge and training management, case creation, and case management
• User Research Partnership: championing user insights in every stage of the process, partnering with UX researchers to define studies and translate findings into strategic design opportunities
• Facilitate Alignment: bringing stakeholders together, driving decisions, and advocating for user experience in leadership discussions
• Hands-on Design: creating high-fidelity designs, prototypes, and reusable patterns that set the bar for quality

Requirements

• Bachelor's degree or equivalent
• 5+ years of experience in UX design (product, interaction, visual, or service design)
• Strong expertise in Figma, Miro, and other current design/prototyping tools
• Deep understanding of UX principles, interaction design, and information architecture
• Experience designing for enterprise platforms at scale with demonstrated impact

Key Skills

• UX design
• Figma
• Miro
• UX principles
• Interaction design
• Information architecture
• Enterprise platform design