Senior Product Designer, Customer Insights

Design dashboards, reports, and visualizations to help users understand collaboration health and productivity trends. Translate complex datasets into clear narratives that prompt action and support decision-making.

Responsibilities

• Design dashboards, reports, and visualizations that help admins, managers, and buyers understand collaboration health, adoption, and impact
• Translate complex datasets into clear narratives that highlight trends, patterns, and outcomes, not just metrics
• Design insight-driven experiences that prompt action, including re-engagement, enablement, and team-level interventions
• Create thoughtful export and sharing flows that support reporting, stakeholder communication, and external analysis
• Partner closely with data science and data engineering to shape how data is modeled, surfaced, and explained
• Design permissioning and privacy-aware experiences that balance insight with trust and control
• Prototype and iterate on exploratory concepts, including reflective or summary experiences that make data feel meaningful and motivating
• Use qualitative and quantitative feedback to refine designs based on real customer questions and behaviors
• Share craft guidance with peers when helpful, especially around clarity, hierarchy, persuasion, and reducing friction
• Share best practices for data visualization, analytical UX, and insight storytelling with peers
• Partner with research, data, and product teams and contribute to improving how the organization frames questions and hypotheses when working with data
• Contribute to a culture of design excellence, especially by raising the bar on clarity, accuracy and interpretability of analytics
• Reframe vague or open-ended business questions into insight-driven product opportunities
• Collaborate with product, customer success, and data partners to define success metrics that reflect real customer value
• Help teams understand how insight experiences influence adoption, trust, and long-term retention

Requirements

• 5+ years of product design experience, with significant work on analytics, reporting, or data-rich applications
• Strong expertise in data visualization and translating quantitative information into understandable, compelling narratives
• Experience designing dashboards, trends, comparisons, and longitudinal views that support decision-making
• Comfort working with ambiguous problem statements and shaping them into clear and actionable insights
• Experience collaborating closely with data science, data engineering, and customer-facing teams
• Strong interaction and visual design skills, with attention to hierarchy, clarity, and cognitive load
• Understanding of privacy, permissions, and data access considerations in enterprise environments
• Strong communication skills that help cross-functional partners make smart, user-centered decisions

Key Skills

• Data visualization
• Data storytelling
• Analytics and reporting
• Interaction design skills
• Visual design skills
• Communication skills
• Collaboration and partnership

Benefits

• Opportunity to help shape how millions of people discover value in Mural
• Chance to design experiences that balance business goals with user trust, clarity, and delight
• Partnership with a deeply creative and cross-disciplinary team that values curiosity, critical thinking, and strong craft
• Equal Opportunity employer with reasonable accommodation for individuals with disabilities