Principal Product Designer, Integrated Workflows

Own the end-to-end design of Mural’s integrated workflows platform, collaborating with various teams to create user experiences for connecting systems and managing permissions. Design reusable patterns and frameworks that enable multiple product teams to build integrations consistently and safely.

Responsibilities

• Own the end-to-end design of Mural’s integrated workflows platform, from concept through production and evolution
• Collaborate with our IAM team to design user and admin experiences for connecting systems, configuring integrations, managing permissions, and understanding data flow
• Translate technical concepts such as REST APIs, authentication, authorization, scopes, and webhooks into clear, usable product experiences
• Design reusable patterns and frameworks that enable multiple product teams to build integrations consistently and safely
• Partner deeply with engineering to ensure design decisions align with platform architecture, security requirements, and scalability constraints
• Create high-fidelity designs and prototypes that communicate intent, edge cases, and system behavior clearly
• Anticipate failure modes, error states, and recovery paths, designing for trust, debuggability, and resilience
• Set a high bar for systems design, platform thinking, and technical UX across the design organization
• Mentor designers working on adjacent product areas, helping them design on top of shared platform capabilities
• Partner with design systems, research, and engineering leaders to create shared standards and patterns for integration experiences
• Influence product and design strategy by collaborating with product teams across the organization to leverage your platform to create low-friction, user-facing experiences
• Reframe integration problems beyond individual features, designing holistic journeys that span setup, use, monitoring, and evolution over time
• Lead cross-functional workshops to align product, engineering, and security stakeholders around platform direction and tradeoffs
• Collaborate with product and data partners to define success metrics for adoption, reliability, and usability of the platform
• Advocate for long-term platform health while balancing near-term product needs and delivery pressure

Requirements

• 10+ years of product design experience, with significant experience in complex enterprise or platform-based SaaS products
• Proven ability to design systems and frameworks that scale across teams and use cases
• Strong understanding of how APIs, authentication, authorization, and data flows work, and how to design humane interfaces around them
• Exceptional systems thinking, with the ability to anticipate downstream impact and edge cases
• High craft bar, including clarity, hierarchy, interaction design, and thoughtful handling of complex states
• Experience partnering closely with engineering on technically deep problems
• Comfort operating as a single-owner IC with broad scope and high accountability
• Strong communication skills, especially when explaining complex systems to diverse audiences

Key Skills

• Product design experience
• Systems thinking
• Technical UX
• API design
• Authentication and authorization
• Data flow and management
• Engineering collaboration
• Communication skills

Benefits

• Opportunity to invent how the world collaborates
• Chance to design experiences that help teams think visually, work faster, and create together in ways that feel natural and expressive
• Partnership with a deeply creative and cross-disciplinary team that values curiosity, clarity, and craft
• Equal Opportunity employer with reasonable accommodation for individuals with disabilities