Senior Product Designer (AI Experiences)
Smartrecruiters Inc Remote (🇬🇧 United Kingdom)
The Senior Product Designer will lead the design of AI-driven experiences, focusing on conversational and multi-agent interactions. This includes owning the end-to-end design process from discovery to validation, ensuring high-quality user experiences across various platforms.
Responsibilities
- Lead the end-to-end discovery for AI-driven experiences, including conversational challenges, broader product features, and new agents
- Design, prototype, and validate experiences following UX best practices, SmartRecruiters product design standards, and Design System guidelines
- Define how agents interpret intent, decide, escalate, hand off, and transition
- Design dialogue patterns, error recovery, fallback and escalation, multi-turn flows, and reusable prompt or policy templates
- Build and evolve evaluation frameworks to continuously iterate and improve experience quality
- Design experiences that extend across Microsoft Teams, Slack, SMS, WhatsApp, and partner ecosystems
- Advocate for accessible, transparent, trustworthy, and human-centered AI experiences
- Document playbooks, patterns, and frameworks to enable other teams to design agents that connect into conversational experiences
Requirements
- 5+ years of experience designing complex B2B digital products
- 2 - 3+ years designing AI-powered, conversational, agentic, or multimodal experiences
- Strong systems thinking across UI, conversational, and orchestration layers
- Strong background in Product Design with end-to-end UX ownership
- Solid mastery of UI and UX foundations, including interaction design, information architecture, and usability principles
- Experience collaborating closely with PMs, ML and Backend Engineers, Data teams, and Designers
- Experience designing and validating complex systems involving AI, agents, or automation
- Familiarity with Responsible AI, inclusive design, and accessibility standards
- Proficiency with Figma and modern prototyping workflows
Key Skills
- UX design
- UI design
- Interaction design
- Information architecture
- Usability principles
- Figma
- Modern prototyping workflows
- Responsible AI
- Inclusive design
- Accessibility standards
Benefits
- Competitive salaries
- Strong internal mobility
- Remote-friendly culture
- Opportunities for growth and development
- Collaborative and inclusive work environment
About Smartrecruiters Inc
SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams.
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