Lead discovery efforts to identify user needs and translate them into actionable insights. Facilitate stakeholder engagement to ensure alignment and clarity throughout the design process.
Responsibilities
- Lead discovery efforts to identify user needs, pain points, requirements, and business objectives
- Plan and facilitate stakeholder interviews, workshops, and working sessions to drive alignment and clarity
- Translate ambiguous problem spaces into clearly defined problem statements and priorities
- Communicate design intent, requirements, and constraints effectively to technical, non-technical, and leadership audiences
- Present findings, recommendations, and design concepts to stakeholders in a clear, inclusive manner
- Synthesize research and discovery findings to produce actionable artifacts (e.g., affinity diagrams, service design diagrams, and customer journey maps)
Requirements
- Proven experience leading discovery and requirements gathering activities
- Proficiency in creating design artifacts using tools such as Figma, Miro, or similar
- Strong verbal and written communication skills; comfortable presenting in and leading meetings
- Experience with design and prototyping tools (e.g., Figma, Miro, Sketch)
- Active Secret Clearance
- 3+ years of relevant experience with a BA/BS degree
Key Skills
- Discovery and requirements gathering
- Design artifact creation
- Communication skills
- Design and prototyping tools
- Active Secret Clearance
About Lightfeather Io Llc
LightFeather is a Woman-Owned Small Business (WOSB) and Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering mission-ready digital solutions for federal agencies. Founded in 2018, we design, build, and operate secure systems in high-compliance environments. Our teams support federal missions through cloud and platform engineering, DevSecOps automation, cybersecurity and RMF support, data engineering and analytics, and production-grade AI/ML. LightFeather is recognized for combining modern engineering practices with disciplined delivery including clear plans, iterative execution, thorough documentation, and close collaboration with government stakeholders. We help customers modernize legacy environments, stand up scalable data platforms, improve digital service performance, and turn data into actionable insights. Key capabilities include: -- Cloud & platform engineering (AWS/Azure/GCP) -- DevSecOps, CI/CD, and infrastructure as code -- Cybersecurity engineering, RMF, ATO
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