The Senior UX Researcher I leads the understanding of user behaviors, needs, and motivations while guiding the UX Research strategy for a business or product line. They gather and evaluate customer use cases and maintain close links with UX Designers to ensure user feedback informs the design process.
Responsibilities
- Gathers, evaluates and has a solid understanding of customer use cases
- Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process
- Aligns/coaches the team to ensure customer needs are met
- Shares research findings with the organisation
- Understands competitors and the regulatory environment
- Segments markets and understands the needs of those sub-segments in greater detail
- Leads the User-centred research process, mentoring juniors where needed
- Applies a number of UX Research techniques
- Creates research documentation and analysis outputs
- Works with UX Designer to define the structure and layout of the product
- Works with Visual Designer to define the visual identity of products
Requirements
- Strong background in user research and testing methodologies
- Excellent knowledge of the tech stack of the organisation
- Experience with user research, usability testing, and data-driven design decisions
- Excellent communication skills and the ability to present and justify research findings to cross-functional teams
- Strong proficiency in research software (Qualtics, Lookback, Usertesting.com)
Key Skills
- User research
- Usability testing
- Data-driven design decisions
- Research software (Qualtics, Lookback, Usertesting.com)
- UX design
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Long service awards
- Save As You Earn share option scheme
- Travel Season ticket loan
- Maternity, paternity, and shared parental leave
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts via Perks at Work
About Remitly
Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.
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