Senior Product Designer

The Senior Product Designer will own the product experience from early concepts to polished features, ensuring high-quality design in real-time scenarios. They will work closely with engineers and founders to shape user interactions with AI voice agents and drive improvements across the product.

Responsibilities

• Own the product experience end-to-end — from early concepts and PRDs to polished, shipped features used by real customers in high-stakes, real-time scenarios
• Shape how users interact with AI voice agents, turning complex, technical workflows into clear, intuitive, and human experiences
• Work side-by-side with engineers and founders to define, refine, and ship features, ensuring design intent and quality are preserved all the way to production
• Be the voice of the user — conduct customer interviews, gather feedback, and translate real user pain points into thoughtful design solutions
• Proactively raise the UX bar by identifying friction, inconsistencies, and opportunities across the product, and driving improvements from idea to launch
• Build and evolve Retell’s design system, setting standards for consistency, scalability, and craftsmanship as the product and team grow
• Hold a high bar for craft and quality, sweating the details and refusing to compromise on clarity, usability, or polish
• Influence product direction through design, contributing strong opinions, clear rationale, and taste-driven decisions that shape what we build next

Requirements

• Have 5+ years of experience as a Product Designer working on shipped products
• Have a strong user-centered design background (HCI, design, or equivalent experience)
• Have excellent product taste and a strong sense of usability, hierarchy, and visual clarity
• Are detail-oriented and care deeply about polish and consistency
• Enjoy working closely with engineers, PMs, and founders to shape product direction
• Are comfortable operating in a fast-moving startup environment with ambiguity
• Enjoy owning problems end-to-end rather than working within a narrow design scope
• Care deeply about building products that are easy to use and delightful

Key Skills

• Strong user-centered design background (HCI, design, or equivalent experience)
• Excellent product taste and a strong sense of usability, hierarchy, and visual clarity
• Detail-oriented and care deeply about polish and consistency
• Enjoy working closely with engineers, PMs, and founders to shape product direction
• Comfortable operating in a fast-moving startup environment with ambiguity
• Enjoy owning problems end-to-end rather than working within a narrow design scope
• Care deeply about building products that are easy to use and delightful

Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement