Senior Product Designer (AI Experiences)
Smartrecruiters Inc Remote (🇬🇧 United Kingdom)
The Senior Product Designer will lead the end-to-end design of AI-driven experiences, focusing on conversational and multi-agent interactions. This role involves collaborating with cross-functional teams to ensure high-quality, intuitive, and effective user experiences.
Responsibilities
- Discovery initiatives: Lead the end-to-end discovery for AI-driven experiences, including conversational challenges, broader product features, and new agents.
- Experience design ownership: Design, prototype, and validate experiences following UX best practices, SmartRecruiters product design standards, and Design System guidelines.
- Agent behaviour and orchestration: Define how agents interpret intent, decide, escalate, hand off, and transition.
- Conversational systems: Design dialogue patterns, error recovery, fallback and escalation, multi-turn flows, and reusable prompt or policy templates.
- Evaluation and learning loop: Build and evolve evaluation frameworks.
- Cross-channel experience: Design experiences that extend across Microsoft Teams, Slack, SMS, WhatsApp, and partner ecosystems.
- Inclusive and responsible AI design: Advocate for accessible, transparent, trustworthy, and human-centered AI experiences.
- Enablement and scale: Document playbooks, patterns, and frameworks.
- Cross-functional collaboration: Partner closely with Product Designers, PMs, Engineers, and Data analysts to define use cases, refine prompts and interaction logic, analyze conversation and behavioural data to ensure consistency, high-quality agentic and conversational experiences across products.
Requirements
- 5+ years of experience designing complex B2B digital products
- Strong background in Product Design with end-to-end UX ownership
- 2–3+ years designing AI-powered, conversational, agentic, or multimodal experiences
- Solid mastery of UI and UX foundations, including interaction design, information architecture, and usability principles
- Proficiency with Figma and modern prototyping workflows
- Experience designing and validating complex systems involving AI, agents, or automation
- Ability to analyze qualitative and quantitative data to inform design decisions
- Strong systems thinking across UI, conversational, and orchestration layers
- Experience collaborating closely with PMs, ML and Backend Engineers, Data teams, and Designers
- Familiarity with Responsible AI, inclusive design, and accessibility standards
Key Skills
- Product Design
- UX
- UI
- Interaction Design
- Information Architecture
- Usability Principles
- Figma
- Prototyping
- AI
- Conversational Design
- Agentic Design
- Multimodal Design
- Responsible AI
- Inclusive Design
- Accessibility
Benefits
- Remote-friendly culture
- Competitive salaries
- Strong internal mobility
- Equal Employment Opportunity employer
About Smartrecruiters Inc
SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams.
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