Senior Product Designer
Forethought đşđ¸ San Francisco, California, United States of America
The Senior Product Designer will lead various innovative initiatives and work with a cross-functional team to enhance the customer service product experience. Responsibilities include conducting user research, defining strategy, and crafting product journeys.
Responsibilities
- Lead a variety of projects and initiatives, helping define strategy and user experience vision
- Conduct user research, present research findings, and craft end-to-end product journeys and experiences
- Champion Design Thinking, educate cross-functional teams, and facilitate design workshops and co-creation sessions
- Communicate design direction and intent with user insights, design rationales, and frameworks
- Collaborate cross-functionally and balance engineering, customer, and product tradeoffs with user needs
Requirements
- 6+ years of professional experience in designing consumer or B2B or enterprise products
- Bachelorâs or Masterâs degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design
- Excellent visual skills and craft, with a focus on interaction details
Key Skills
- Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design
- Excellent visual skills and craft
- Interaction details
About Forethought
Launched in 2018, Forethought offers the worldâs most advanced AI agents for CXâenterprise-ready and built for every customer moment. Supporting billions of interactions for leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought AI agents think, act, and improve, delivering better customer experiences and over $1 billion in ROI for organizations to date. The company has raised $115M+ in funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures. G2 has recognized Forethought as a Mid-Market Leader and Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
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