Senior UX Designer - Vice President
Morgan Stanley šŗšø Chicago, Illinois, United States of America
The Senior UX Designer will work on cross-functional teams to translate strategic goals and user insights into impactful design solutions, focusing on enhancing platforms used by Service and Relationship Managing users in the Contact Center. They will also mentor junior designers and ensure user-centered experiences as the team migrates from legacy systems to Salesforce.
Responsibilities
- Sit on cross-functional teams, working with product management, business analysts, and development to translate strategic goals and user insights into impactful design solutions
- Partner with product and development teams to define the vision and strategy to set the bar for quality standards
- Drive intuitive and efficient UX design solutions that boost contact center usersā productivity and reduce turnaround times
- Collaborate closely with the research team to synthesize qualitative and quantitative data and make value-driven design decisions
- Design holistic and cohesive solutions that integrate seamlessly into the Wealth Management product ecosystem
Requirements
- 7-8 years of experience as a UX lead
- Mastery of strategic, hard, and soft UX skills
- Bachelor's degree in design or related field
- Fluency in Figma and Jira
- Experience designing intuitive CRM interfaces
Key Skills
- UX design
- Strategic thinking
- Communication and collaboration skills
- Figma and Jira fluency
Benefits
- Competitive salary
- Comprehensive benefits program
- Paid time off
- 401(k) and short/long term disability
About Morgan Stanley
Morgan Stanley (NYSE: MS) is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in 42 countries, our firm's employees serve clients worldwide including corporations, governments, institutions and individuals. We are committed to maintaining the first-class service and high standard of excellence that have always defined the firm and everything we do is guided by our five core values: Do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. All interactions on/with this account are subject to the Social Media Important Information https://www.morganstanley.com/disclosures/social-media-important-information which includes Morgan Stanleyās Privacy Pledge and relevant disclaimers/disclosures. By interacting with this account, you consent to the retention and monitoring of your interactions.
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