Senior Product Designer, Servicing Auto

As a Senior Product Designer, you will shape borrower experiences and internal tools related to payments and financial hardship. You will lead research and design efforts to create intuitive systems for servicing auto loans and managing delinquency.

Responsibilities

• Create user journeys, workflows, prototypes, and polished mockups that define how borrowers understand payments, navigate hardship, engage with support, and move through delinquency, collections, and recoveries
• Lead research, discovery, and usability studies with delinquent borrowers, customer support agents, servicing operations, and auto specialists to understand expectations, pain points, and real-world operational workflows
• Translate complex regulatory, compliance, and operational requirements into intuitive experiences for borrower communications, agent tools, AI-agent interactions, and auto-specific servicing processes
• Partner with product and engineering teams to design tools that improve recovery outcomes, reduce servicing and operational burden, and strengthen empathy, trust, and clarity in every borrower interaction
• Shape internal tools and AI-assisted workflows that support collections and recoveries, automate repetitive tasks, increase accuracy in data-heavy environments, and scale servicing operations

Requirements

• 7 or more years designing customer-facing or enterprise digital products, with experience simplifying complex workflows and data-dense systems
• Demonstrated expertise designing for responsive web and, ideally, native mobile or tablet workflows used in operational environments
• Strong portfolio showing end-to-end design thinking grounded in user insight, clarity, and system-level reasoning
• Skilled with Figma and research tools such as Usertesting, Maze, or Lookback
• Experience collaborating with cross-functional partners in technical, risk, or compliance-driven domains

Key Skills

• Product design
• UI/UX design
• Design systems
• Research
• Figma
• Communication
• Collaboration

Benefits

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
• Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave