Staff UX Writer

Lead high-impact documentation and UX content initiatives, ensuring content quality and alignment with product goals. Mentor writers and drive process innovations to enhance documentation efficiency and scalability.

Responsibilities

• Lead high-impact documentation and UX content initiatives for our products, ensuring content quality, consistency, and alignment with platform and product goals
• Define and evolve content strategy, information architecture, and content standards, contributing to broader team-wide frameworks and best practices
• Drive cross-functional collaboration with Engineering, Product Management, UX Design, and UX Content to ensure that content reflects product vision, customer needs, and usability principles
• Mentor and guide senior and junior writers, offer structural and strategic feedback, and help teams deliver clear, accurate, and user-centric documentation
• Lead process innovations and workflow improvements that increase efficiency, scalability, and content quality across the documentation lifecycle
• Use analytics, customer insights, and feedback loops to evaluate content effectiveness, identify gaps, and refine strategy and execution
• Architect new IA and content systems for products; build scalable, reusable structures and integrate tooling such as Pendo to enable context-sensitive help and onboarding paths
• Serve as a subject matter expert, advising product teams on documentation strategy, usability issues, gaps in functionality, and opportunities to improve customer outcomes
• Identify and evaluate tools and technologies, contributing to CMS, workflow, and automation strategies that enhance the UX Content team's effectiveness
• Plan and manage complex, multi-team projects, driving alignment, negotiating timelines, and ensuring timely delivery of high-quality content
• Champion a user-first content approach, ensuring that all documentation is solution-focused, easy to find, easy to understand, and aligned to customer goals

Requirements

• 7+ years of technical writing experience, including leading documentation for complex software products
• Demonstrated experience shaping content strategy, IA, processes, and standards at a team or organizational level
• Proven ability to work closely with engineering, architects, and developers and translate highly technical concepts into clear, accessible content
• Strong leadership skills: mentoring writers, guiding cross-functional teams, driving decisions, and influencing at all levels of the organization
• Deep understanding of content architecture, content lifecycle management, and scalable documentation systems
• Strong understanding of how technical content and UI messaging affect usability and the user's experience, with a proven track record in applying user personas and gathering user feedback to improve content
• Experience defining and measuring content effectiveness through metrics, analytics, user insights, and feedback loops
• Advanced research skills with the ability to synthesize information from multiple sources, interview SMEs, and connect product functionality to user goals
• Expertise with Confluence, Jira, GitLab, CMS platforms, and modern documentation tools; ability to recommend and evaluate new tools and integrations
• Experience with Pendo (or similar tools) for user onboarding and context-sensitive help
• Experience documenting APIs or developer workflows is a plus
• Strong communication skills, including presenting ideas, guiding discussions, and advocating for user-centered content solutions

Key Skills

• Technical writing
• Content strategy
• Information architecture
• Leadership
• Communication
• Collaboration
• Content management
• Analytics
• User experience
• Research
• Documentation tools
• Pendo
• API documentation

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support