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"The function of design is letting design function."
— Micha Commeren
The UX Designer will design and optimize user interfaces for call center agents, ensuring a seamless experience across various tools. They will conduct user research and collaborate with cross-functional teams to align designs with business objectives.
Responsibilities
- Design and optimize user interfaces for call center agents
- Conduct user research and usability testing to understand the needs and pain points of call center agents
- Create wireframes, user flows, prototypes, and high-fidelity designs that address user needs and business goals
- Collaborate with cross-functional teams to gather requirements and ensure design aligns with technical constraints and business objectives
- Develop and maintain design documentation, including style guides, interaction patterns, and user personas
Requirements
- Bachelor's degree in User Experience Design, Human-Computer Interaction, Graphic Design, or a related field
- 5+ years of experience in UX design, with a focus on designing for enterprise tools, call centers, or complex systems
- Demonstrated experience in designing for telephony integration, CRM platforms, or other agent-facing technologies
Key Skills
- Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar
- Strong understanding of user-centered design principles and practices
- Experience with qualitative and quantitative research methods
- Excellent communication and collaboration skills
About Healthplanone
HealthPlanOne is the friendliest company that helps millions make healthcare choices. We’re committed to making the learning and shopping for Medicare transparent and simpler, to support better health and greater peace of mind. Since 2006, HealthPlanOne’s highly experienced agents, uniquely personal service, diverse solutions, and proprietary analytics have made the company one of the highest performing lead generation, member acquisition, and retention teams in the industry.
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