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"The details are not the details. They make the design."
— Charles Eames
Conduct user research and usability studies to uncover insights and collaborate with UX Designers to propose system solutions. Shape and align the UX strategy for North America and globally.
Responsibilities
- Independently or collaboratively conduct user research and usability studies to uncover valuable insights.
- Partner with external vendors and academia to identify user and customer needs and pinpoint gaps in their experiences.
- Analyze customer data from internal systems and external studies to reveal key needs and experience gaps.
- Collaborate closely with UX Designers to propose system solutions, design innovative concepts, and define project essentials such as principles, personas, journey maps, and use cases.
- Play a pivotal role in shaping and aligning the UX strategy for North America and on a global scale.
- Perform additional job-related responsibilities as assigned, contributing to the team’s overall success.
Requirements
- Master's degree in Human Computer Interaction, Information Technology, Cognitive Psychology, Human Factors, Social Studies, Anthropology, Interface/Interaction Design, or a related field.
- 2-5 years of relevant experience.
Key Skills
- Passion for user experience of society as a whole, especially related to mobility and automobile.
- Willingness to continue learning, stay curious and research new product domains and skills.
- Progressive thinking to make research activities valuable in the context of product and business development.
- Knowledge and experience of user research methodologies such as usability testing, focus group interviews, observational studies, quantitative and qualitative studies, diary studies.
- Knowledge and experience of data analytics methodologies such as regression analysis, correlation analysis, conjoint analysis, and cluster analysis.
- Knowledge of Human Factors in mobility product is preferred.
Benefits
- Health, Dental, Vision, Prescription Drug plans
- Life and Accidental Death & Dismemberment Insurance
- Flexible Spending Account
- Employee Assistance Program
- 401K with 4% company match
- Bonus Program
- Wellness Program
- Tuition Reimbursement
- Career Development and Ongoing Training
- Paid holidays and vacation
- Volunteer opportunities
- Employee recognition (employee and milestone events)
About Denso
DENSO is one of the world's largest automotive suppliers with a 75-year history of providing advanced automotive systems and technology to automakers worldwide. While our products are featured on nearly every vehicle make and model on the road today, we're also looking to innovate beyond automotive so we can maximize how we support the evolving needs of society. Globally, we have 158,000 employees, including 27,000+ in North America, working together every day to pursue our Two Great Causes: Green -- which represents our goal of achieving carbon neutrality by 2035 through our products, processes and facilities; and Peace of Mind -- which focuses on developing solutions for safer and more seamless experiences across society. Together, they help us pursue our mission of contributing to a better world.
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