Senior UX Researcher

The Senior UX Researcher will plan and implement research initiatives based on product roadmaps and conduct various usability evaluations. They will synthesize findings into actionable insights and influence stakeholders through storytelling and evidence-based recommendations.

Responsibilities

• Plan and implement necessary research initiatives based on product roadmaps and organizational initiatives.
• Author and conduct various types of usability evaluations, including moderated, unmoderated, and prototype testing which may include experiments, t-tests, A/B tests, and other data analysis.
• Apply diverse research methods such as interviews, surveys, contextual inquiries, ethnography, and diary studies to address key questions.
• Facilitate workshops and collaborative sessions to assist customers in articulating business needs.
• Create process flows, wireframes, mockups and functional prototypes to effectively communicate design strategies and detailed interaction behaviors.
• Synthesize findings into clear, actionable insights and influence key stakeholders through storytelling and evidence-based recommendations.
• Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs.
• Develop and maintain a repository of research findings and standard methodologies to promote organizational learning and drive continuous improvements.

Requirements

• 7+ years hands-on of experience in UX research with a focus on usability testing and mixed-method studies.
• Excellence in evaluative research (e.g., usability testing, prototype validation, A/B testing).
• Excellent written communication, presentation, and interpersonal skills in English; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Focused interest in growing into the generative research insights arena of UX.
• Ability to independently drive multiple concurrent projects in an agile environment.
• Experience in complex B2B SaaS or enterprise platforms with multiple personas.
• A robust portfolio showcasing prior research projects with both desktop + mobile research outcomes.

Key Skills

• Working knowledge of Figma.