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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
UX Researcher
Caterpillar Inc. • United States of America 🇺🇸
As a UX Researcher, you will execute user research studies to translate user insights into actionable recommendations. You will collaborate with various stakeholders to ensure user needs are prioritized in decision-making.
Responsibilities
- Understand business needs and design appropriate research studies to generate focused insights
- Plan and conduct user research (surveys, in-depth interviews, field studies, focus groups, and concept testing) with support from senior researchers
- Synthesize real user behavior and feedback into clear, actionable insights and recommendations for design and product teams
- Support research operations: documentation, note-taking, analysis, and stakeholder presentations
- Collaborate cross-functionally with Design, Product, Marketing, Sales, and Data/Analytics teams
Requirements
- Bachelor's degree in a related field (Market Research, Anthropology, Psychology, Sociology, Cognitive Science, Information Science) or equivalent practical experience
- Experience applying user research in product/service teams
- Ability to facilitate common methods and produce clear deliverables
- Knowledge of computer software industry
- Knowledge of Human-Centered Design model, principle, and concepts
Key Skills
- Creativity
- Decision Making and Critical Thinking
- Computer Software Industry
- Human-Centered Design (HCD)
- User Experience (UX) Research
- User Experience Design
Benefits
- Medical, dental, and vision benefits
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
About Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
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