Senior UX Designer - Origination & Servicing

The Senior UX Designer is responsible for designing user experiences across complex workflows, including lending-like processes. They will lead UX research and design end-to-end journeys for various stakeholders while ensuring compliance with financial regulations.

Responsibilities

• Lead UX research, workflow mapping, and experience design for complex, multi-step lending and servicing processes
• Translate regulatory and business rules into coherent user flows and system interactions
• Design end-to-end journeys for homeowners, internal teams, and external partners
• Produce wireframes, service blueprints, journey maps, prototypes, and usability test plans
• Partner with Product Managers to refine requirements, validate assumptions, and define success criteria

Requirements

• 3-8 years of professional UX design experience
• Strong expertise in interaction design, information architecture, and service design
• Demonstrated ability to design for multi-step, rule-driven processes
• Experience conducting user research, usability testing, and synthesizing findings into actionable design recommendations
• Proficiency with prototyping and design tools (Figma preferred)

Key Skills

• Interaction design
• Information architecture
• Service design
• UX research
• Usability testing
• Prototyping and design tools (Figma preferred)

Benefits

• Dynamic and inclusive work environment
• Competitive compensation package
• Ongoing professional development and career advancement opportunities
• Flexible work arrangements and a strong emphasis on work-life balance
• 401K matching, health benefits, employee stock options, and paid time off