Senior Product Designer, Contact Center

The Senior Product Designer will own end-to-end design for Contact Center experiences, collaborating with teams focused on AI agents and routing. They will design human-AI collaboration experiences and shape admin tools for AI configuration.

Responsibilities

• Own end-to-end design for Contact Center experiences, from agent workspaces to admin tools for voice, while partnering with teams focused on AI agents, routing, and workforce management
• Design the human-AI collaboration experience, helping agents monitor AI conversations, take over when needed, and leverage real-time suggestions
• Shape admin experiences for AI configuration, making it easy for businesses to set up AI agents, define escalation rules, and measure performance
• Collaborate with Product Managers and Engineers to shape and execute on the vision
• Partner with User Research to understand the evolving needs of agents, supervisors, and administrators as AI reshapes their roles

Requirements

• 5+ years of experience in product design, with a strong portfolio demonstrating UX and UI work for complex, enterprise software
• Experience designing real-time communication tools, agent workspaces, or operational dashboards
• Interest in AI products and designing human-AI collaboration experiences
• Strong systems thinking with the ability to design scalable solutions that balance flexibility with simplicity
• Excellent collaboration skills, with experience working cross-functionally with Product, Engineering, and Research teams
• Proficiency in Figma and prototyping tools

Key Skills

• Product design
• UX and UI design
• Real-time communication tools
• Agent workspaces
• Operational dashboards
• AI products
• Human-AI collaboration
• Systems thinking
• Figma and prototyping tools

Benefits

• Hybrid work options, with flexibility to work remotely for part of the week
• Opportunities for collaboration, learning, and celebration with the team
• Access to a range of employee benefits and resources