Staff UX Researcher

We’re looking for a curious and empathetic Senior UX Researcher who is passionate about understanding user needs and informing the creation of user-centered experiences.

Responsibilities

• Be a proactive member of a cross-functional product team by identifying research opportunities that inform product and design strategy, scoping project requirements, and clearly communicating your approach
• Independently execute research studies from beginning to end: identify the right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and quality
• Present compelling insights and recommendations to multiple teams and leaders across the organization that drive customer-centric decisions
• Have a clear understanding of how various research functions and data sources contribute to the product development lifecycle, and how to integrate them into your own work
• Act as a vital liaison between design, product management, and marketing teams
• Champion the voice of the customer in workshops and design sprints by surfacing relevant findings, pitching research opportunities, and informing the evolution of our product and design strategy
• Shape our thriving Experience Design community: advocate for user-centric approaches, pilot new workflows, and explore best practices that evolve our craft
• Demonstrate a growth mindset by actively seeking feedback, experimenting new approaches, and working to expand your skillset

Requirements

• Bachelor’s +4-5 years and/or Master’s Degree +3-4 years in the study of user experience, design, research or related fields
• Experience across digital products and platforms, financial services and/or ecommerce expertise an advantage
• Experience with a variety of research methods and approaches in remote, field, and lab settings

Key Skills

• UX research
• Communication
• Collaboration
• Research methods
• Data analysis