Senior UX Designer - Origination & Servicing

The Senior UX Designer - Origination & Servicing, is responsible for designing intuitive, scalable, and compliant user experiences across Unlock's most complex workflows, including lending-like processes.

Responsibilities

• Lead UX research, workflow mapping, and experience design for complex, multi-step lending and servicing processes
• Translate regulatory and business rules (e.g., eligibility constraints, pricing logic, disclosures, servicing requirements) into coherent user flows and system interactions
• Design end-to-end journeys for homeowners, internal teams (Servicing, Underwriting, Post-Closing), and external partners
• Produce wireframes, service blueprints, journey maps, prototypes, and usability test plans to guide product decisions
• Partner with Product Managers to refine requirements, validate assumptions, and define success criteria for new workflows and platform capabilities
• Conduct usability testing and synthesize feedback to iterate on flows, patterns, and information architecture
• Collaborate with Engineering to ensure feasibility, consistent interaction patterns, and accessibility compliance
• Advocate for UX standards and design thinking across teams, ensuring consistency and predictability in how complex rules and data are presented

Requirements

• 3–8 years of professional UX design experience, with emphasis on complex workflows, financial systems, enterprise tools, or regulated products
• Strong expertise in interaction design, information architecture, and service design (not visual/UI-heavy)
• Demonstrated ability to design for multi-step, rule-driven processes such as lending, underwriting, onboarding, or servicing
• Experience conducting user research, usability testing, and synthesizing findings into actionable design recommendations
• Proficiency with prototyping and design tools (Figma preferred)
• Excellent communication skills and ability to collaborate closely with Product, Engineering, Compliance, and Operations stakeholders

Benefits

• Dynamic and inclusive work environment that fosters innovation and growth
• Competitive compensation package
• Ongoing professional development and career advancement opportunities
• Flexible work arrangements and a strong emphasis on work-life balance
• 401K matching, health benefits, employee stock options and paid time off