Product Designer, Popeyes, US&C

Restaurant Brands International Inc. is seeking a Product Designer to help shape end-to-end guest experiences that bridge Popeyes physical restaurant locations with its digital channels.

Responsibilities

• Lead end-to-end product design across digital channels and surfaces, ensuring continuity and consistency across the guest journey
• Develop frameworks to measure the business and experiential impact of design decisions
• Conduct field research, user interviews, and usability studies to identify pain points across digital and physical touchpoints, presenting actionable findings and design recommendations
• Translate insights into prototypes, user flows, and design systems that drive measurable outcomes in engagement, satisfaction, and operational efficiency
• Collaborate with Marketing leads, Product Managers, Engineers, and Operations partners to refine guest and team member experiences across the consumer lifecycle

Requirements

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field (or equivalent work experience)
• 6–8 years of experience in product or UX design, ideally within quick-service restaurant, retail, or consumer digital industries
• Strong portfolio demonstrating user-centered design and applied research across both digital and physical experiences
• Strong command of research methods — contextual inquiry, usability testing, and qualitative synthesis
• Expertise in Figma and FigJam, with experience prototyping in tools such as Framer or equivalent

Key Skills

• User-centered design
• Applied research
• Figma
• FigJam
• Prototyping tools such as Framer
• Research methods — contextual inquiry, usability testing, and qualitative synthesis
• Analytics tools (Amplitude, Google Analytics)
• Service design, human factors, or operational research

Benefits

• Comprehensive global paid parental leave program
• Free telemedicine and mental wellness support