Staff/Principal Product Designer

As a product designer, you will advocate for users and turn insights into designs that improve government services. You will collaborate with various teams to research user needs, define interaction flows, and create accessible interfaces.

Responsibilities

• Partner with product managers, engineers, and researchers to shape product strategy and ensure solutions meet user needs
• Plan and conduct research to uncover needs, policies, and operational constraints, then synthesize findings into actionable insights and artifacts
• Define end-to-end flows and interaction patterns that scale across complex systems and service journeys
• Create interfaces that are clear, usable, and accessible, while evolving design systems for reuse and consistency
• Prototype quickly and iteratively — from sketches to clickable mockups — to validate ideas and reduce risk
• Build accessibility, privacy, and security into designs from the start, including Section 508 of the Rehabilitation Act (Section 508) standards
• Align design decisions with measurable outcomes such as objectives and key results (OKRs) and key performance indicators (KPIs)
• Help federal teams sustain improvements by delivering training and enablement, and by leaving behind reusable resources such as templates, playbooks, and decision records

Requirements

• Experience planning, conducting, and synthesizing research to inform product design
• Ability to design scalable end-to-end flows and interactions grounded in usability and accessibility best practices
• Skills in creating interfaces with clear information hierarchy, visual design, and maintainability in mind
• Familiarity with structured design processes and how to apply them in lean/agile environments
• Strong facilitation and communication skills with users, teammates, and stakeholders
• Commitment to equipping federal teams with documentation, training, and mentoring so improvements last beyond the contract
• Ability to work effectively in a professional services environment
• Passion for improving public outcomes through great government services
• A mindset and work approach that align with Skylight’s core values

Key Skills

• Product design
• Research
• User experience design
• User interface design
• Design systems
• Prototyping
• Accessibility
• Section 508 of the Rehabilitation Act (Section 508) standards

Benefits

• Medical insurance, dental insurance, vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA, healthcare FSA, health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
• Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for professional development
• Annual $750 allowance for tech-related purchases
• Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
• Dollar-for-dollar charity donation matching, up to $500 per year
• Flexible, remote-friendly work environment