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"The details are not the details. They make the design."
— Charles Eames
Senior Product Designer - AI Assistant & Conversational UX (Bangkok - Based, Relocation Provided)
Agoda • Bangkok, Thailand 🇹🇭
As a Senior Product Designer, you will lead the design of AI-driven chat for Agoda's AI Assistant and ensure conversational experiences are intuitive and user-centered. You will collaborate with cross-functional teams to translate AI capabilities into user-friendly features.
Responsibilities
- Design end-to-end conversational flows across chatbots, messaging UIs, voice interfaces, and contextual surfaces on web and mobile
- Translate AI and machine learning capabilities into user-centered features with clear, guided interactions
- Build interaction models, flows, and prototypes that communicate intent and optimize for speed, clarity, and trust
- Collaborate with AI/ML, product, and engineering to test, iterate, and scale new features
Requirements
- 6+ years of experience in product or interaction design
- Strong systems thinking and interaction design skills
- Familiarity with the mechanics and constraints of LLMs, generative AI, or natural language processing
- Experience with Figma, prototyping tools, and user research methodologies
Key Skills
- Product design
- Interaction design
- Conversational UX
- AI and machine learning
- Figma
- Prototyping tools
- User research methodologies
Benefits
- Opportunity to work on a team that's small enough to be scrappy and hands on, yet big enough to influence change and product strategy
- Chance to shape the next generation of AI-powered travel experiences
- Collaborative and dynamic work environment
About Agoda
At Agoda, we bridge the world through travel. We aim to make it easy and rewarding for more travelers to explore and experience the amazing world we live in. We do so by enabling more people to see the world for less – with our best-value deals across our 6,000,000+ hotels and holiday properties, 130,000+ flight routes, 360,000+ activities, and more. Agoda was founded in 2005 in Thailand by two lifelong friends with a shared passion for travel. Today, Agoda is part of Booking Holdings [BKNG], and we have more than 7,000 employees from 90 nationalities in offices across Asia Pacific, the Middle East, Europe, and the Americas. In every department – from engineering to customer support – you’ll find that data and technology are at the heart of our culture. There’s never a boring day at Agoda as we aim to make travel hassle-free for everyone. If you’re ready to begin your best journey with us and help us build travel for the world, join us. For properties seeking partnership with Ag
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