Senior UX/UI Designer (DevOps)

TELUS Digital is seeking a highly skilled and experienced Senior UI/UX Designer to lead the design of a transformative ServiceNow implementation.

Responsibilities

• Unified Platform Design: Lead the design of the user interface and experience for our Unified Presentation Layer, ensuring a seamless journey across functionalities originating from ServiceNow, Salesforce, and other integrated OSS/BSS tools
• Data Visualization & AIOps: Design intuitive and actionable dashboards for AIOps platform (leveraging CP4AIOps, watsonx), monitoring tools (Dynatrace, SevOne, Grafana), and performance analytics
• Workflow & Service Management Design: Design user-centric interfaces for ITSM, ITOM, or FSM processes, including incident management, service catalogs (CSM), order fulfillment, and automated workflows
• AI-Powered Experiences: Collaborate with AI/ML engineers to design the interaction models for our AI Agents, Copilots, and RAG (Retrieval-Augmented Generation) systems, ensuring they are helpful, trustworthy, and easy for operators to use
• Multi-Tenant UX: Tackle the unique UX challenges of a multi-customer environment, designing clear visual cues and safeguards for Domain Separation to ensure users are always operating in the correct context
• Research & Testing: Conduct user research with TELUS Operations staff, SREs, and service agents to deeply understand their pain points, mental models, and daily workflows
• Design System Contribution: Work within and contribute to a design system that ensures consistency across the entire platform, from the Intranet landing page to detailed operational dashboards

Requirements

• Proven experience as a UX/UI Designer with a portfolio showcasing work on complex, data-rich applications or enterprise software
• Exceptional ability in data visualization and designing dashboards for monitoring, analytics, or business intelligence
• Demonstrated understanding of technical concepts such as APIs, IT operations (ITOM), service management (ITSM), and cloud infrastructure
• Proficiency in modern design and prototyping tools (e.g., Figma, Sketch, Adobe XD)
• Strong communication skills to collaborate effectively with product managers, engineers, and technical stakeholders

Key Skills

• UX/UI design skills
• Data visualization
• Designing dashboards for monitoring, analytics, or business intelligence
• Technical concepts such as APIs, IT operations (ITOM), service management (ITSM), and cloud infrastructure
• Modern design and prototyping tools (e.g., Figma, Sketch, Adobe XD)

Benefits

• Healthcare benefits - Medical, Vision, Dental
• Retirement Savings Matching
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• Annual Performance Bonus